Providing Feedback
We would like to hear what we are doing well and how we can keep improving. There are various ways you can provide feedback:
- Complete the Feedback Form on this page, below
- Send an email to feedback@connectedself.com.au
- Write to Mrs Cath Lappin, Managing Director, Connected Self Wellbeing Services via email: cath@connectedself.com.au or letter to PO Box 7281, Halifax Street SA 5000
- Contact the relevant professional body of your practitioner (see details below). You can find their professional body on their practitioner profile on our website. If you can’t find it, please write to us at feedback@connectedself.com.au and we will point you in the right direction.
If you would like further communication from us, we will endeavour to get back to you within 5 business days.
Professional Bodies
Australia, New Zealand and Asian Creative Arts Therapies Association (ANZACATA)
“Complaints Regarding ANZACATA Members” (website):
https://anzacata.org/complaints-procedure/
Psychotherapy & Counselling Federation of Australia (PACFA)
“Lodge and ethical complaint” (website):
https://pacfa.org.au/portal/portal/Community/Ethical-grievance-complaint.aspx
Australian Association of Social Workers (AASW)
“Making a Complaint” (website):
https://www.aasw.asn.au/about-aasw/ethics-standards/making-a-complaint/
Australian Health Practitioners Regulation Agency (AHPRA)
“How to Raise a Concern” (website):
https://www.ahpra.gov.au/Notifications/Concerned-about-a-health-practitioner.aspx
National Disabilities Insurance Scheme (NDIS) Quality & Safeguards Commission
If you are a NDIS participant, you can contact the NDIS Quality & Safeguards Commission.
Call 1800 035 544 or visit https://ndiscommission.gov.au/
Office of the Guardian for Children in Care
If you are a young person in care, you can talk to the Office of the Guardian:
Call 1800 275 664 or visit https://gcyp.sa.gov.au/
Speech Pathology Australia (SPA)
‘Making a Complaint’ (website): https://www.speechpathologyaustralia.org.au/Public/services/Making-a-complaint.aspx